Active Clients

At OC Equine, we are committed to providing exceptional veterinary care and timely support to our clients and their horses. To ensure that we can consistently deliver emergency coverage, prompt communication, tele-health options, and medication services, we define and maintain an “Active Client” status.

Requirements to Remain an Active Client:

• Annual Physical Examinations: A yearly exam is not only essential for your horse’s health but also a legal requirement for us to dispense prescription medications.

• Current Account Standing: Timely payment allows us to provide efficient, uninterrupted care to all patients.

• Collaborative Care Approach: We believe the best outcomes come from teamwork. Following veterinary recommendations ensures your horse receives the highest level of care.

Benefits of Active Client Status:

• Guaranteed emergency coverage

• Access to tele-health consultations

• Eligibility for medication refills

• Priority texting access for quicker communication and response times

At OC Equine, we value the trust you place in us as part of your horse’s healthcare team. These guidelines allow us to deliver responsive, high-quality care to every client who depends on our services.

If you have questions about your current status—or would like to reactivate—please contact our office. We are here to support you and your horse every step of the way.